I took a survey about the IT dept (I am a part of) at my corporation, they wanted honesty, so thats what they got.
Q: When you have been assigned to a role on a project/helpdesk item, do you understand the process you are responsible for in that role?
A: Since Ive been working at -corporations name- I have not been "trained" on any piece of software or hardware going into production. What I always get is "Youre smart, figure it out". And that does not please me. There is a constant influx of applications and processes that I have never heard of. My first exposure to these apps is when the users start having problems with them. Wouldnt it be wise to control the enviroment and train IT staff on upcoming business applications and their support?
Q: How can -company name- I.T. best communicate / educate the business user on new application enhancements that are being developed and deployed?
A:It would be nice if -company name- IT communicated/trained -company name- IT on things being developed and deployed, start with that and then look to the user enviroment.
Q: If you could change one thing about -company name- I.T., what would it be and why?
A: It would be that it wasnt run on the most bare boned, stripped down staff in the industry. I am currently wearing no less and probably more than 11 "IT hats" and it gets frustrating when there are constantly undone projects, users suffering with problems and an overall cacophony of chaos that can never be addressed given current staffing. Beyond that, try training a new associate whos been hired to replace exiting IT staff to do 11 jobs. Let me tell you it doesnt go well and takes months if not years, this is not the way things are supposed to be run, at least I sure hope its not.
Q: What is your biggest frustration/challenge with I.T.?
A: making production management wait for fixes, they all insist that their problems are the most important, yet we do not have staff to address them all in a timely manner, seems IT management doesnt take this seriously and Im told by my direct management "Just do what you can 8-5 thats all we ask.", Well I ask for more job satisfaction, I ask to be able to do a good job for everyone, I asked to not be rushed through everything because there are dozens of people waiting for support, I feel IT is -company name-'s redheaded stepchild and is treated accordingly by the corporation.
Q: What suggestions do you have to improve the service from the I.T. group?
A: quit making cuts and start adding staff?
Oh wait that costs money. I guess its never going happen. Well short of that, You could try to curb the overwhelming feeling of helplessness and insufficiency felt by the boy who has his finger in the dike.
Q: When you have been assigned to a role on a project/helpdesk item, do you understand the process you are responsible for in that role?
A: Since Ive been working at -corporations name- I have not been "trained" on any piece of software or hardware going into production. What I always get is "Youre smart, figure it out". And that does not please me. There is a constant influx of applications and processes that I have never heard of. My first exposure to these apps is when the users start having problems with them. Wouldnt it be wise to control the enviroment and train IT staff on upcoming business applications and their support?
Q: How can -company name- I.T. best communicate / educate the business user on new application enhancements that are being developed and deployed?
A:It would be nice if -company name- IT communicated/trained -company name- IT on things being developed and deployed, start with that and then look to the user enviroment.
Q: If you could change one thing about -company name- I.T., what would it be and why?
A: It would be that it wasnt run on the most bare boned, stripped down staff in the industry. I am currently wearing no less and probably more than 11 "IT hats" and it gets frustrating when there are constantly undone projects, users suffering with problems and an overall cacophony of chaos that can never be addressed given current staffing. Beyond that, try training a new associate whos been hired to replace exiting IT staff to do 11 jobs. Let me tell you it doesnt go well and takes months if not years, this is not the way things are supposed to be run, at least I sure hope its not.
Q: What is your biggest frustration/challenge with I.T.?
A: making production management wait for fixes, they all insist that their problems are the most important, yet we do not have staff to address them all in a timely manner, seems IT management doesnt take this seriously and Im told by my direct management "Just do what you can 8-5 thats all we ask.", Well I ask for more job satisfaction, I ask to be able to do a good job for everyone, I asked to not be rushed through everything because there are dozens of people waiting for support, I feel IT is -company name-'s redheaded stepchild and is treated accordingly by the corporation.
Q: What suggestions do you have to improve the service from the I.T. group?
A: quit making cuts and start adding staff?
Oh wait that costs money. I guess its never going happen. Well short of that, You could try to curb the overwhelming feeling of helplessness and insufficiency felt by the boy who has his finger in the dike.
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