Ode to End Users

Heh. Heres my shot at being Tiff

"Support Team-Robert Schultz."
As I take a call from you.
But Im afraid that I cant complete
what I really need to do.

I checked between your ears.
And Ive opened up your head.
And I think Ive found the problem.
Seems that you are quite brain-dead.

Most problems that I see.
Could be solved by you, yourself.
If you'd just payed more attention,
In grades .5 through twelth.

I know I ask alot
from a user on the floor,
But when you cannot read,
shouldnt you be shown the door?

Ill give alittle hint
on your problem for today.
Your computer is not booting,
because you left a disk in A: