Monday, September 29, 2003

I got interviewed by a college student. Im posting it so he can copy paste it.(And its kinda kool)

Q)Describe any experiences with difficult callers and the techniques you use to handle them.

A) Once there was a sales rep

The sales rep called the helpdesk and needed lotus notes fixed. seemed lotus note kept fatal exceptioning and closing on her in the middle of the day. The helpdesk tech uninstalled and reinstalled notes, redoing the setup and instructing the end user to call if the problem persisted, He left his extension and went back about his other business. He didn't hear back from the sales rep and three days later he closed the call.

Big mistake.

The sales rep (I suppose being more likely to complain to management than want to fix things) escalated the problem to management.

And then the technician learned that sometimes you need to be proactive, and call the people twice a day, because people would rather complain than help themselves. And after that the sales rep and the helpdesk technician lived happily ever after.

Q)What kinds of phone calls do the support specialist find difficalt to handle.

A) People who are vague or lack the verbage to describe their problems. People who use statements like, "Program X doesn't work!", "This thing is crashing", The kind of people I ask what exactly the error said, but they cant tell me. They clicked ok, debug, or close (and they dont know which). Then they get mad at me for making them repeat the process that caused the error.

Q)What is the most common kind of difficult call in your experience.
A)"I need something ten minues ago" Forget how much time it actually takes to do.


Wow thats a short interveiw...


Thursday, September 25, 2003

Easy Peanut Butter Yummies

1 cup peanut butter
1 cup sugar
1 egg
4 oz chocolate chips

Mix. Bake at 350 for about 10 minutes.

I have a variation of the recipe just add these extra ingredients to the mix stage.

1 egg
1 cup hot chocolate (preferably sweetened)
1 Heaping Tbsp Brown Sugar.

Easy and Yummy.

Wednesday, September 24, 2003

Insaniquarium Game

Fun game, if you got a minute...Time to go bed-bye.

Friday, September 12, 2003

Kabalarian Philosophy - Merging Eastern Wisdom with Western Practicality

This site gives you a reading based on your name. Seems accurate but maybe its just psychological mumbo-jumbo

Thursday, September 11, 2003

Jihad vs. McWorld - 92.03

Found this on the Farkive...Pretty Interesting...But I cant help but wonder...McJihad?

Wednesday, September 10, 2003

Baltimore City Nineteenth-Century Photos


My Boss was commenting that people were getting worse looking "in this day and age"

I posted some irrefutable evidence proving his statement false.

Tuesday, September 09, 2003

This is the puzzle my gf is working on (link leads to closer look, but its a big file, so you better have broadband)

Scottish Eggs

8 eggs
1 cup bread crumbs
1.5 lbs sausage

hard boil 6 of the eggs.
Beat 2 eggs in small bowl.
seperate the sausage into 6 even parts.
crush or chop the bread crumbs until they are very fine. Put into 2nd Small bowl.(I used seasoned bread crumbs for that extra zing)
Cool hard boiled eggs, peal, wrap in sausage, dip into beaten egg then roll in bread crumbs.
Bake at 375 F for 5-10 minutes.

Serves 6

Monday, September 08, 2003

Sunday, September 07, 2003

Thursday, September 04, 2003

totse.com | Did a Secret Military Experiment Cause the 2003 Blackout?

WoW...Learn something new everyday...I never even heard of HAARP

Tuesday, September 02, 2003



Which LotR Character Are You?

Created by PinkPunkerz.




Oh and BTW that pink punk is an idiot who needs to fix the permissions to the directory in the code he is telling people they can just cut and paste, Cause they cant cut and paste.

Pink punk your a bitch. But I guess I should have known by your name.

Monday, September 01, 2003

Global Arcade

Everything I post is from fark (almost)

Mergeroid.